In many financial services organizations documents are stored in different departments and this content is not leveraged across the entire organization resulting in lost time in information retrieval, duplication of content, increase in turnaround time etc. ViciDocs Enterprise solves this problem by creating a central repository that different departments can access securely, obtaining information in real time.

Specific application areas where ViciDocs can be used include:

1. FORM PROCESSING - CUSTOMER FORMS AND SIGNATURES
   

   Application forms for bank accounts, credit cards etc. can be scanned using ViciDocs and specific regions like the signatures can be clipped by the system and stored in the database. This enables customer representatives to retrieve them easily and match the signatures. Also specific fields can be recognized using OCR, barcode recognition and thus manual effort can be reduced.
   

   
   
2. CREDIT APPROVAL OR CLAIMS PROCESSING WORKFLOW
   

   The processing of the applications for credit limits or insurance claims can take days if done manually. ViciDocs can be implemented to automate the business process workflow for speedy online processing of these applications. All transactions related to these applications are entered into the Approval Workflow and move electronically from one person to another.
   

   The workflow activates a pre-designated path for the movement of the application to only specified people with security on annotations, notes etc. made by senior officers. The current status of the loan/claim can be monitored by the relevant management personnel.
   

   
   
3. CIRCULAR MANAGEMENT
   

   Banks need to publish and distribute a large number of circulars from sources like Reserve Bank of India; their own legal and HR departments etc. Given the huge number of branches, this implies substantial expenditure on dispatch, courier etc. Also users are deluged by the paper and will not be able to retrieve information easily. The main problem here is that of Categorization of circulars based on Subjects, Departments, and the Linkage of Circulars. In the absence of a proper storage system and classification, the time required to retrieve the document is very great and depends on Human intervention.
   

   
   How ViciDocs can be used
   

   ViciDocs is ideal for such situations. Leveraging its rich features the following methodology can be adopted:
   

   1. The circulars can be scanned into digital files which can be:
      1. Hosted on a webserver accessible over intranet/internet
      2. Distributed in CDs with the content fully searchable
   2. The scanning process is automated to a large extent with use of barcode for routing documents to the correct folder, automated creation of multipage image files etc.
   3. ViciDocs gives an interface to link multiple documents together so users can view documents related to each other
   4. PDF files can be created out of scanned image files or WORD/EXCEL/HTML documents etc. for users to view richly formatted documents
   5. Facilities to take backup etc. easily are provided
      
      
4. INTEGRATION WITH BANKING APPLICATION FOR CUSTOMER RELATIONSHIP MANAGEMENT
   

   Banking applications typically contain a form which queries their database for Loan Account Number of certain customer based upon their name, document type and location. The documents related to the customer can be archived in ViciDocs indexed on Loan Account Number & Document Type.
   

   From the banking application the Loan Account Number and document type can be passed to ViciDocs, which fetches the image and shows to the user. This helps in faster customer service and higher efficiency of customer support personnel.
   It also prevents Multiple Loan disbursals to the same Client when Client approaches Banks for Loans from different branches.
   

   
   
5. CHEQUE PROCESSING
   

   In many cases, banks enter both inward and outbound cheques manually at each of the branches. This entry is done for every clearing session (generally two per working day). Manual entry is labor intensive and prone to errors. ViciDocs contains features for recognizing MICR and OCR for printed text with high accuracy so that cheques can be scanned and fields can be recognized automatically.